Here’s What Every Homeowner Should Know
Waking up on a cold morning, reaching for the shower handle, and getting a stream of ice-cold water…it’s a rude awakening. Or, perhaps even worse, discovering a spreading puddle under your water heater that hints at a serious leak. When your water heater stops working or shows signs of trouble, it’s natural to wonder, “Is a broken water heater an emergency? ”
At Benjamin Franklin Plumbing, we know how essential it is to have reliable hot water. So, we’re here to break down what counts as an emergency, what you can do to take immediate action, and why some issues can’t wait for repairs.
Common Signs of a Broken Water Heater
Before you can determine whether your water heater issue is an emergency, it helps to know the common signs that something’s not right. Here’s what you’ll want to look out for:
1. No Hot Water
If your hot water tap is delivering lukewarm water at best or altogether cold water, you’re likely dealing with a broken heating element or thermostat issue. While a lack of hot water isn’t always an emergency, if you’re missing out on hot water suddenly or repeatedly, it’s worth getting your water heater checked out by a professional. Constantly adjusting the thermostat isn’t a long-term fix!
2. Strange Noises
If your water heater is popping, rumbling, or hissing, it’s calling for attention. These sounds are typically caused by sediment buildup inside the tank, which traps air and makes heating harder. Left alone, this buildup can lead to corrosion inside the tank, potentially creating more serious issues down the line.
3. Discolored Water
Are you seeing brown, rusty, or cloudy water coming from your taps? This can signal corrosion inside your water heater’s tank or pipes. Water should always be clear, so don’t ignore discoloration—it’s not a problem that resolves itself.
4. Leaks or Puddling Water
Any water pooling around the base of your water heater is a big red flag. Even a small leak can escalate fast, potentially causing water damage to floors or nearby rooms. If you spot puddling water, it’s best to act right away.
5. Temperature Fluctuations
If your hot water temperature goes from scalding to lukewarm or fluctuates unexpectedly, this might mean trouble with the thermostat or heating element. Electrical issues or mechanical malfunctions are best caught early, before they worsen.
When a Broken Water Heater Is an Emergency
So, what pushes these issues into emergency territory? Here’s what you need to know in order to decide whether to call a professional ASAP.
Active Leaks
If water is leaking from the tank itself, you’re likely dealing with a structural problem that needs immediate attention. Not only does a leaking tank mean no more hot showers, but if the water seeps into surrounding areas, it can cause substantial (and costly) damage. If you spot any leak around your water heater, don’t wait—shut off the water supply and give us a call.
Signs of Potential Flooding
The smallest leak can turn into a waterfall if left unchecked. Since water heaters hold 40–80 gallons, a full tank can make a big mess in a hurry. To avoid potential water damage and save yourself from a cleanup headache, act quickly at the first sign of a leak.
Gas Smells or Carbon Monoxide Risk (with Gas Water Heaters)
If your water heater uses gas and you smell something unusual, especially rotten eggs, turn off the gas supply immediately. Gas issues are nothing to ignore; they pose a fire risk and can lead to carbon monoxide exposure. If you have a gas heater, installing a carbon monoxide detector nearby can help catch gas leaks before they turn dangerous.
Electrical Concerns
Electric water heaters showing signs of short-circuiting, such as sparking or smelling burnt, need immediate attention. Turn off the power to the unit at the circuit breaker to prevent further issues, and give us a call.
Steps to Take if Your Water Heater Breaks
When you’re faced with a water heater emergency, a few simple steps can help contain the problem until a plumber arrives.
1. Turn Off the Power Supply
Electric water heaters can be shut off at the circuit breaker, while gas heaters should have their thermostat set to “Pilot” or “Off.” This stops the unit from working while you wait for repairs, helping prevent any further damage.
2. Shut Off the Water Supply
Locate the water shut-off valve on top of the water heater and turn it clockwise. This stops more water from entering the tank and reduces the risk of water damage if there’s an active leak.
3. Drain the Tank (if Necessary)
For severe leaks, draining the tank can prevent more water from escaping. Hook up a hose to the drain valve at the bottom of the tank and let the water run out to a safe drainage area. But if the leak is small, you might not need to drain it completely—our team can handle it when we arrive.
4. Call Benjamin Franklin Plumbing
Handling a water heater issue alone can be stressful, especially if you’re not sure of the cause. Our team is ready around the clock to help. With our expert technicians on hand, you’ll get your water heater back up and running safely.
Repair or Replace? Options for Broken Water Heaters
When your water heater breaks, the question becomes: repair or replace? Here’s what a professional plumber will evaluate to help you make the best decision.
The Age of Your Water Heater
Water heaters have a limited lifespan—typically 8 to 12 years for tank heaters and 15 to 20 years for tankless. If your unit is nearing the end of its life, replacing it may be the smartest move.
Repair Costs
Minor repairs like replacing a thermostat or heating element can often fix the problem affordably. But when corrosion, a leaking tank, or structural issues arise, a full replacement is often the best option for long-term reliability and safety.
Benefits of Upgrading
Replacing an old water heater gives you the option to upgrade to a more energy-efficient model, like a tankless water heater. Tankless heaters offer unlimited hot water, a smaller footprint, and lower energy bills, making them an attractive option for many homeowners.
Preventing Water Heater Emergencies
Preventive care can save you from a costly emergency. Here’s how to keep your water heater in great shape.
Annual Maintenance
Sediment buildup is one of the most common causes of water heater issues. Yearly maintenance, including flushing the tank and inspecting the unit, helps prevent sediment from corroding the tank and ensures efficient operation.
Check the Anode Rod
The anode rod protects the tank from rust, and it should be checked every 3 to 5 years. Replacing it when necessary can add years to your water heater’s life and keep your water fresh and clear.
Test the Pressure Relief Valve
This valve keeps your water heater safe from dangerous pressure buildup. Test it regularly to ensure it’s working properly, to reduce the risk of pressure-related issues.
Monitor for Early Warning Signs
Being aware of signs like discolored water, strange sounds, or temperature changes can help you catch issues early. If anything seems out of the ordinary, don’t hesitate to reach out to us.
Why Choose Benjamin Franklin Plumbing for Your Water Heater Needs?
When it comes to water heater issues, big or small, we’ve got you covered. Here’s why Benjamin Franklin Plumbing is your go-to solution:
Expert Technicians
Our team has the training, tools, and experience to diagnose and repair all types of water heaters, whether electric, gas, or tankless. From identifying subtle issues to performing full replacements, we’re here to make sure your hot water keeps flowing.
Commitment to Quality
We believe in doing the job right the first time. When you work with Benjamin Franklin Plumbing, you can count on reliable, high-quality service from professionals who care about your home and your comfort.
A broken water heater can mean more than just a cold shower—it can mean significant damage and risk to your home if it’s not handled properly. By recognizing the signs of an emergency, taking quick action, and contacting a professional, you can prevent major issues and get your hot water flowing again.
If your water heater shows any signs of trouble, reach out to Benjamin Franklin Plumbing. Our team is ready to provide the prompt, expert care you need to keep your home running smoothly. Don’t wait for a minor problem to become a big one—call us today and let us handle the rest.